July 2019
Google IT Support Professional Specialization
This program includes over 100 hours of instruction and hundreds of practice-based assessments, which helps simulate real-world IT support scenarios that are critical for success in the workplace.
Through a mix of videos, assessments, and hands-on labs, we’re introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills.
Skills include: Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.
Learnings:
- Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service.
- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.
- Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code.
Skills: Debugging, Encryption Algorithms and Techniques, Customer Service, Network Protocols, Cloud Computing
